Covid-19
Page updated 12th March 2020 09:15. We will continue to update this page as and when the situation changes.
Summary
All internet, telephone and mail orders are being processed as normal.
We now only ship to the UK. See full details here
For information regarding our shop and visitor infomation see our shop information page here
In summary:
• We continue to process all internet, telephone and mail order as normal
• Our telephone lines are open between 10am and 4pm Tuesday to Friday, excluding bank holidays
• Some of our suppliers are low on some stock lines and we are not allowing pre-ordering at the moment where this is the case (see below)
• We are only shipping to the UK. See full details here
Overview
We are currently processing Internet, Telephone and Mail Orders as usual.
The safety and welfare of our employees and customers has always been our priority and following government advice, we have taken steps to make our business is Covid-19 Secure. In order to protect our workforce, we have made significant changes to the hours worked and the amount of people working at the premises.
Manufacturers stock and supplies
We are now receiving regular deliveries from the all of our suppliers. However, some are experiencing delays and product shortages, details below.
Peco are operational, however, they have reduced stock levels on many lines and some supplies may take a while to reach us, they expect this situation to continue until the end of 2021. We are monitoring the situation closely and, once their stocks improve, we will open up pre-ordering. This applies to all products produced by Peco and includes Peco, Model Scene, Wills and Ratio.
Royal Mail
We are shipping orders Monday to Friday. Royal Mail deliveries are, in some areas, taking much longer than usual, occasionally several weeks.
Next Day Deliveries, withdrawn
We have withdrawn our next day delivery options. Courier services will now show an indication of the expected delivery time.
Contact us on 01275 774224:
Telephone Tuesday to Friday 10am to 4pm, we are closed Saturday, Sunday, Monday and Bank Holidays
Address:
Model Railways Direct Ltd, Retail Unit 2, Phoenix Way, Portishead, Bristol, BS20 7GP
